Your account
Delete your account.
You can delete your account in the app at any time. If you no longer have the app, send us a request below. It is always your choice.
Last updated: October 12, 2026
Delete in the app
It takes a few taps. You choose: deleted for good 30 days later, with the chance to keep it until then, or everything at once.
1
Open the You tab.
2
Tap Delete your account. If you want a copy first, tap Make a copy first.
3
Tap Delete my account, then Yes, delete my account. You're signed out on every phone, and your account is deleted for good 30 days later. To keep it, sign in before then and tap Keep my account.
4
Or, to delete everything at once, tap Delete everything now, then Yes, delete everything.
What it removes
Your account and everything in it, including your recordings: your count and its history, your calendar and its reminders, your name, your reasons and your answers, and every Time Capsule and your answer to it, sealed or not. Once it is deleted, you can't undo it, and we won't bring them back: we never restore anything removed when an account is deleted. You can start fresh later with the same email.
Deleting your account does not cancel a subscription. Cancel it in the App Store or Google Play. How to cancel
Thinking of deleting after a slip?
You do not need to. Your days still count, and a new count can start any time without deleting anything. If tonight is hard, a person is one tap away.
Want a copy first?
Export your data before you delete. Once your account is gone, there is nothing left to send.
How to get a copyWhat happens to your data
Deleted means deleted.
When your account is deleted, 30 days after Delete my account, or at once with Delete everything now or a request below, everything in our database goes at once, and your recordings are deleted right after, sealed or not. Until then, nothing in it is used and nothing is sent to you. A few things are kept for a time. Here is exactly what, for how long, and why.
Deleted for good
On the day it is deleted.
- Your count and its history
- Your calendar and its reminders
- Your name, your reasons and your answers
- Every Time Capsule and your answer to it, sealed or not
- The mentor's memory
Kept for a time
Only what security, recovery from failures and the law require, as our Privacy Policy sets out.
Backups and deleted-file recovery
Our database backups and our file storage's deleted-file recovery keep deleted data for 30 days, and never longer than six months. They exist only to recover from failures, and we never use them to bring back anything you deleted. At launch, what was in your vault stays locked with your key in them.
Security logs
Kept for six years, as health data security rules expect. They record who did what and when, never what you wrote or said.
Crisis referral counts
Kept for the reports the law requires. They hold no user identifiers.
Messages to support
Kept as long as we need them to help you, and to keep the records the law requires.
Purchase records
Apple and Google keep these under their own policies. RevenueCat keeps your subscription history under a random ID, not your name or email. When your account is deleted, we ask RevenueCat to delete it.
If you joined through an organization, it never had your words or recordings, and it cannot delete, export or keep your data.
Export first
Keep a copy of your data.
You can download a copy before you go, or any time you like. It is yours.
1
Open the You tab.
2
Tap Export your data, then Make my copy.
3
On a phone, the share sheet opens, so you can save the file or send it to yourself.
What is in the file
- Your profile and your reasons
- Every count
- Your calendar
- Your Time Capsule details. At launch, your copy is made on your phone, where your key is, and it holds every capsule that has opened, ready to play.
- A capsule that hasn't opened can't be copied. Your copy lists the day it opens.
Your copy isn't locked, so keep it somewhere private.
No longer have the app?
Send us a request.
Use this form if you cannot open the app or no longer have your phone. It goes to our support team at support@freeandsober.com.
1
A person replies within 24 hours
From support@freeandsober.com, to the email you give us.
2
We may confirm it is you
Before we act, we may confirm the request by email, usually by writing to the address on the account.
3
Answered within 45 days
We answer every request within 45 days. If we ever need longer, we tell you why.
Account request
Use the email address on your account. Please do not include health details.
Thank you. Your request reached us. A person will reply within 24 hours, and we may confirm the request by email before we act.
That did not send. Please try again, or write to support@freeandsober.com.
support@freeandsober.com replies within 24 hours. We may confirm the request by email before acting.